(830) 410-8349
3800 Veterans Blvd, Del Rio, TX 78840
24/7 Emergency Service Available

Privacy Policy

Last updated: May 2026

1. Introduction

Western Air Next Gen ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or request our services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, email address, and physical address
  • Service information: details about your HVAC system or the service you need
  • Communication records: messages or notes you submit through our contact or booking forms
  • Usage data: IP address, browser type, pages visited, and time spent on our website (collected automatically)

3. How We Use Your Information

We use the information we collect to:

  • Schedule and provide HVAC services
  • Respond to inquiries and service requests
  • Send appointment confirmations and service reminders
  • Send promotional offers, maintenance tips, or newsletters (you may opt out at any time)
  • Improve our website and customer experience
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: CRM tools, scheduling software, and marketing platforms that help us operate our business (e.g., GoHighLevel, Mailchimp)
  • Financing partners: Synchrony Bank, if you apply for financing
  • Legal authorities: when required by law or to protect our rights

All third-party partners are required to handle your data in a manner consistent with this policy.

5. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Text Message & Email Communications

By submitting your phone number or email through our forms, you consent to receive service-related and promotional communications from Western Air Next Gen. Message and data rates may apply for SMS. You may opt out of marketing messages at any time by replying STOP to any text message or clicking "unsubscribe" in any email.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: